Limited Lifetime Warranty
Incognito Concealment offers a Limited Lifetime Warranty on all of our products. If you feel your product is defective, broken, or does not fit correctly, please contact us via phone at (586) 999-5820 or email at sales@incognitoconcealment.com. We may request photos or videos for further clarification of the issue. If we deem the product to be damaged or defective from the factory, we will issue repairs as necessary, up to and including completely replacing your product as well as paying return shipping.
Returns/Cancellation Policy
The majority of Incognito Concealment holsters are made at the time of order to the exact specifications and preferences chosen by the customer. Because of this, we do not accept returns or issue refunds on items that were made correctly according to the customer’s order form. An order may be canceled up to 24 hours after it is placed, provided that production has not already begun. Cancellations are subject to a 4% processing charge. Orders that used Sezzle are subject to a 10% restocking fee due to Sezzles fee. If you would like to cancel an order, the request must be sent in writing via email. Please include your name, phone number, order number, and reason for cancelation in the email. Cancelation requests must be emailed to: sales@incognitoconcealment.com. Orders returned or canceled after the 24 hour period are done so at our discretion and may be subject to a 50% restocking fee. Shipping will be arranged and paid for by the customer. By placing an order with us, you are consenting to our terms and conditions, to include our return and cancelation policy.
