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Holster Refresh Service
Refunds/Returns

Refunds/Returns

 Lifetime Warranty

Lifetime Warranty

 30 Day Money Back Guarantee

Quick Ship 30 Day Money Back Guarantee

Holster Refresh Service

$15.00

Custom-Made Product Notice

By placing your order, you acknowledge this is a custom-made product, orders cannot be canceled once production begins, and lead times may be affected by inspections, material availability, or other unforeseen production factors.

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FREE SHIPPING ON ORDERS OVER $99 (USA Only)

Product Description

Holster Refresh Service

Keep Your Gear in Service

Holsters built for daily carry and repeated draw/reholster cycles experience normal wear over time. Hardware can corrode, retention can shift, and components may require maintenance.

Instead of replacing your holster, extend its service life with our Holster Refresh Service.

This service is designed to restore function, reliability, and performance after normal use.

Select the appropriate holster type to see service pricing.

What’s Included

  • Complete hardware replacement

  • Inspection of shell integrity and mounting points

  • Retention adjustment and functional check

  • Cleaning and reassembly

Your holster is returned ready for continued use.

Who Should Consider This Service?

  • 1–3 years of regular carry

  • Very high draw and reholster frequency

  • Hardware corrosion or visible wear

  • Retention loosening or performance changes over time

Holsters used in demanding environments will naturally require maintenance sooner than occasional carry equipment.

Inspection & Approval Policy

All holsters are inspected upon arrival.

This service is intended for functional maintenance and hardware replacement only.

Holsters with structural cracking through the body, severe shell failure, or damage beyond serviceable condition are not eligible for refresh service.

If your holster is determined to be beyond serviceable condition, you will be contacted before any work is performed. At that time, you may choose one of the following options:

  • Apply your refresh payment toward a replacement holster

  • Receive a refund minus a $15 inspection fee

  • Have the holster returned as-is (customer responsible for return shipping)

Purchase of this service does not guarantee that the holster qualifies for refresh. All items are subject to inspection and approval.

No work will be performed without your approval.

What This Service Does Not Cover

This service does not cover:

  • Structural damage from impact or abuse

  • Heat damage or warping

  • Unauthorized modifications

  • Severe cracking or shell failure beyond serviceable condition

For warranty-related concerns, please visit our Warranty & Returns page.

How It Works

  1. Purchase this service.

  2. After checkout, you will receive instructions for sending your holster to us.

  3. Ship your holster using a trackable shipping method.

  4. We inspect your holster and complete the refresh if approved.

  5. Your holster is returned to you.

Shipping & Return Shipping Terms

Customer is responsible for shipping the holster to our facility.
Return shipping is included for approved refresh services (U.S. only).

If your holster is determined to be beyond serviceable condition and you choose to have it returned without service, you will be responsible for return shipping.

We strongly recommend using a trackable and insured shipping method when sending your holster.

Incognito Concealment is not responsible for packages lost or damaged in transit to our facility.

Holster Shipping Instructions

Before you ship your holster, please ensure the following:

  1. Your holster is unloaded and does not contain a firearm.

  2. Do not ship firearms, accessories, or ammunition in the box.

  3. Remove any non-permanent accessories unless instructed otherwise.

  4. Include a note with your name and order number inside the package.

  5. Package the holster securely to prevent damage in transit.

  6. Use a trackable shipping method (Priority Mail, UPS, FedEx, etc.).

Failure to follow these instructions may delay your refresh service.

Turnaround Time

Typical turnaround time is 7–14 business days from the date we receive your holster.

Seasonal demand may affect processing time.

Before You Ship

  • Remove accessories not attached to the holster unless instructed otherwise

  • Ensure the holster is unloaded and does not contain a firearm

  • Use a trackable shipping method

Incognito Concealment is not responsible for packages lost or damaged in transit to our facility.

Questions?

Email: sales@incognitoconcealment.com
Subject Line: Holster Refresh Request

Include photos if you are unsure whether your holster qualifies for service.

For warranty terms, visit our Warranty & Returns page.

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Holster Refresh Service

Holster Refresh Service

$15.00

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Refunds/Returns

The majority of Incognito Concealment holsters are made at the time of order to the exact specifications and preferences chosen by the customer. Because of this, we do not accept returns or issue refunds on items that were made correctly according to the customer's order form. An order may be canceled up to 24 hours after it is placed, provided that production has not already begun. If you would like to cancel an order, the request must be sent in writing via email. Please include your name, phone number, order number, and reason for cancelation in the email.  Cancelation requests must be emailed to: sales@incognitoconcealment.com. Custom orders returned or canceled after the 24 hour period are done so at our discretion and may be subject to a 50% restocking fee. Shipping will be arranged and paid for by the customer. By placing an order with us, you are consenting to our terms and conditions, to include our return and cancelation policy.

Lifetime Warranty

Incognito Concealment offers a Lifetime Warranty on all of our holsters for the original owner for manufacturer defects. If you feel your product is defective, broken, or does not fit correctly, please contact us via phone at (586) 257-1686 or email at sales@incognitoconcealment.com. We may request photos or videos for further clarification of the issue. If we deem the product to be damaged or defective from the factory, we will issue repairs as necessary, up to and including completely replacing your product as well as paying return shipping.

30 Day Money Back Guarantee

We offer a 30 day money back guarantee on our quick ship inventory items because we believe in our products. Reference our page of quick ship items here. These items are eligible for return or exchange if you are dissatisfied with them for any reason. This does not include shipping to or from shipping costs. We do not sell used holsters so if the product has been damaged it will not be eligible for return.